Terms and Conditions – Maxbet Pakistan Online Gaming Platform

These Terms and Conditions ("Terms") govern your use of the Maxbet platform, accessible at maxbet-khelo.com, including all games, betting markets, promotions and any related services we provide. By creating an account, logging in, making a deposit or placing a bet, you confirm that you have read these Terms in full and that you agree to be bound by them.

If you do not agree with any part of these Terms, please do not register or use the Maxbet platform. Continued use of the site after any update to these Terms constitutes acceptance of the revised version.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which form part of your agreement with Maxbet.

You must meet all of the following conditions to open and operate a Maxbet account:

• You must be at least 18 years of age. We do not permit gaming by anyone under 18, under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by your local law. It is your responsibility to ensure you are legally permitted to use Maxbet from your location.
• You must not be a current employee, contractor, agent or close family member of a Maxbet employee where such relationship would create a conflict of interest.
• You must be acting on your own behalf and not as a proxy or agent for any third party.
• You must be of sound mind and not using the platform under duress or compulsion from another person.

Maxbet uses technical and procedural measures to prevent underage gaming. We take this obligation seriously and cooperate fully with any regulatory body that investigates age-related complaints.

Each player is permitted to hold one account only on the Maxbet platform. Duplicate accounts — whether using the same identity, the same payment details or the same device — are strictly prohibited. If we detect multiple accounts linked to the same person, all accounts may be suspended and any pending withdrawals forfeited.

When you register, you must provide accurate, complete and current information including your full legal name, date of birth, mobile number and a valid email address. You are responsible for keeping your registration information up to date. Providing false information is a serious breach of these Terms.

• You are solely responsible for the security of your account password and login credentials.
• Never share your Maxbet login with another person. If you suspect your account has been accessed without your authorisation, contact support immediately.
• Maxbet may require identity verification (KYC) before processing a withdrawal or at any point we deem necessary for security or compliance purposes. This may include a copy of your CNIC and a recent utility bill or bank statement.
• Accounts that fail KYC verification within the requested timeframe may be suspended.

All transactions on the Maxbet platform are conducted in Pakistani Rupees (PKR). There are no foreign currencies, no conversion fees and no hidden charges added by Maxbet to any deposit or withdrawal.

Accepted payment methods:

• Easypaisa (minimum deposit Rs 200)
• JazzCash (minimum deposit Rs 200)
• NayaPay (minimum deposit Rs 500)
• SadaPay (minimum deposit Rs 500)
• Bank IBFT Transfer (minimum deposit Rs 1,000)
• Visa / Mastercard debit or credit card (minimum deposit Rs 1,000)

Deposits are credited to your Maxbet balance as soon as payment confirmation is received from the payment provider — typically instantly for mobile wallets and within a few minutes for bank transfers. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.

Withdrawals are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is Rs 500. Verified accounts receive Easypaisa and JazzCash withdrawals within 5–15 minutes. Bank IBFT withdrawals may take up to a few hours depending on your bank's processing schedule.

• Maxbet does not accept deposits from third-party accounts. The name on your payment account must match the name on your Maxbet account.
• Withdrawals may be delayed if an account KYC review is pending.
• Maxbet does not charge withdrawal fees. Any charges applied by your payment provider are outside our control.
• Bonus funds must meet the applicable wagering requirements before they are eligible for withdrawal.

Maxbet offers various bonuses and promotions to registered players. Each promotion has specific terms that override the general terms in this section where there is a conflict. Always read the specific promotion page before claiming an offer.

General bonus rules that apply to all Maxbet promotions unless stated otherwise:

• Bonuses are credited to your Maxbet balance after the qualifying deposit is confirmed. Bonus funds appear separately from real money funds in your balance display.
• A wagering requirement must be met before bonus-derived winnings can be withdrawn. The standard wagering requirement at Maxbet is 30× the bonus amount, unless a specific promotion states otherwise.
• Wagering contributions vary by game type. Crash games and slots typically contribute 100% toward wagering requirements. Live card games, baccarat and roulette may contribute at a reduced rate (often 10–20%). The specific contribution rates for each game type are displayed on the relevant promotion page.
• Bonuses must be used within 30 days of being credited. Expired bonuses and any associated pending winnings are forfeited automatically.
• Only one bonus may be active at a time. Claiming a new bonus before completing wagering on an existing bonus will result in the existing bonus being forfeited.
• Maxbet reserves the right to amend, suspend or withdraw any promotion at any time. If a promotion is withdrawn while you hold an active bonus, your existing bonus remains valid under the terms it was issued.

Any attempt to abuse bonuses — including creating multiple accounts to claim bonuses repeatedly, using bonus funds in a way that intentionally exploits the terms, or coordinating with other players to circumvent wagering requirements — will result in the immediate cancellation of all bonuses and may lead to account closure.

Once a bet is placed and confirmed on the Maxbet platform, it cannot be amended or cancelled. You are solely responsible for verifying your selections, stake amounts and game settings before confirming any bet.

• All game outcomes on Maxbet are determined by certified random number generators (RNG) or, in the case of live dealer games, by the physical results of cards dealt and wheels spun by professional dealers. Maxbet has no ability to influence or alter game outcomes.
• Crash games on Maxbet use provably fair algorithms. The crash point is determined before the betting phase begins and cannot be altered after bets are accepted.
• In the event of a technical failure during a game round (server disconnection, software error or power failure on our end), Maxbet will restore the round to its last recorded valid state. If restoration is not possible, affected bets will be voided and stakes returned.
• Minimum and maximum bet limits apply per game and per round. These are displayed within each game interface before you bet.
• Maxbet reserves the right to void any bet placed as a result of an obvious system error that resulted in incorrectly displayed odds, payout multipliers or game parameters.
• Results displayed in the game interface are final and conclusive. In the event of a dispute, the server-side log records are the authoritative source.

For betting odds markets (cricket, football and other sports), Maxbet applies additional rules for specific bet types including in-play bets, accumulators and early cash-out offers. These rules are published in the betting odds section of the platform and form part of these Terms.

The following activities are strictly prohibited on the Maxbet platform. Engaging in any of these will result in account suspension and may result in criminal referral where applicable:

• Fraud and money laundering: Using Maxbet to deposit, transfer or withdraw funds derived from illegal activity is prohibited. Maxbet cooperates fully with law enforcement agencies and reports suspicious transactions.
• Collusion: Coordinating with other players to manipulate game outcomes or betting markets is prohibited across all Maxbet game types.
• Bonus abuse: Creating multiple accounts, using VPNs or other technical means to claim bonuses multiple times, or exploiting wagering terms in ways they were not intended.
• Chargebacks: Initiating a payment reversal or chargeback on a deposit that was used for genuine betting activity. If a chargeback is initiated, Maxbet reserves the right to suspend the account and pursue recovery of the disputed amount.
• Use of bots or automated tools: Using software, scripts or any automated means to place bets, interact with games or access the Maxbet platform in a way that is not through standard human interaction.
• Sharing accounts: Allowing another person to access or use your Maxbet account, whether for betting, depositing or any other purpose.
• Providing false information: Submitting false identity documents, fake bank statements or any other falsified material to the Maxbet compliance team.

Maxbet reserves the right to suspend or close any account at any time, with or without prior notice, where we have reasonable grounds to believe that:

• The account holder has violated these Terms;
• The account is being used fraudulently or for money laundering;
• The account holder has provided false registration information;
• The account holder is under 18 years of age;
• Regulatory or legal obligations require us to close the account;
• The account holder has requested self-exclusion through our responsible gaming tools.

Where an account is suspended for investigation, Maxbet will complete the investigation within a reasonable timeframe and communicate the outcome to the account holder. If the account is cleared, it will be reinstated and any withheld funds released. If the suspension is confirmed, the account will be permanently closed and funds dealt with in accordance with our legal obligations.

You may close your own Maxbet account at any time by contacting support. Any real money balance remaining in the account at the time of closure will be returned to your registered payment method, provided no outstanding KYC or compliance review is pending.

Maxbet is committed to providing a gaming environment that is safe, controlled and honest about the risks involved. We provide the following responsible gaming tools to every account holder, free of charge:

• Deposit limits: Set a maximum daily, weekly or monthly deposit amount. Reductions take effect immediately; increases require a 24-hour review period.
• Loss limits: Cap the amount you can lose in a given period, regardless of how many deposits you make.
• Session time reminders: Receive a pop-up notification at your chosen session interval reminding you to review your activity.
• Reality checks: Regular on-screen summaries of your net position during a session.
• Self-exclusion: Lock your account for a chosen period — from 24 hours to permanent. Self-exclusions are applied immediately and cannot be reversed during the active period.

By accepting these Terms, you acknowledge that online gaming carries a risk of financial loss, that past results do not predict future outcomes and that all games on Maxbet are offered purely for entertainment purposes.

Maxbet collects and processes your personal data solely for the purposes of operating your account, processing payments, verifying your identity and complying with our legal obligations. We do not sell, rent or share your personal data with third parties for marketing purposes.

The types of data we collect include:

• Registration information: name, date of birth, mobile number, email address;
• Identity verification documents (CNIC, utility bills) when required for KYC;
• Payment information: transaction records, wallet references (we do not store full card numbers);
• Gameplay data: bet history, game sessions, win/loss records;
• Technical data: IP addresses, device identifiers, browser type.

All data is stored securely using industry-standard encryption. Connections to the Maxbet platform use 256-bit SSL encryption. For full details of how we collect, use and protect your data, please read our Privacy Policy.

All content on the Maxbet platform — including but not limited to the website design, logos, game graphics, text, software, audio and video — is the intellectual property of Maxbet or its licensed content providers. You may not copy, reproduce, modify, distribute or use any of this content for commercial purposes without our prior written consent.

The Maxbet name, logo and associated branding are proprietary trademarks. Any unauthorised use of our trademarks — including in domain names, social media handles or marketing materials — is prohibited and may result in legal action.

Game content provided by third-party providers (such as game studios supplying crash, slot and live dealer titles) remains the intellectual property of those providers, licensed to Maxbet for use on the platform. Any issues with specific game mechanics or visual assets should be directed to our support team for escalation.

To the fullest extent permitted by applicable law, Maxbet shall not be liable for:

• Any loss of profits, revenue, data or opportunity arising from your use or inability to use the platform;
• Any indirect, incidental, consequential or punitive damages regardless of cause;
• Technical failures, internet outages or device issues that prevent you from accessing the platform or completing a bet;
• Decisions you make while using the platform, including bet selections, cash out timing in crash games, or any other player-initiated action;
• Actions of third-party payment providers that result in delayed or failed transactions.

Maxbet's total liability to any player in connection with these Terms shall not exceed the value of the funds held in that player's account at the time the liability arises.

Maxbet reserves the right to amend these Terms at any time. When material changes are made, we will notify registered players via email or via a notice displayed on the platform at login. The updated Terms will always display the effective date at the top of this page.

If you continue to use the Maxbet platform after amended Terms have been published and notice given, you are considered to have accepted the updated Terms. If you do not accept the amended Terms, you should stop using the platform and request account closure via our support team.

Minor amendments — such as corrections of typographical errors or clarifications that do not change the substance of any clause — may be made without prior notice. Maxbet will always maintain an up-to-date version of these Terms on this page.

If you have any questions about these Terms, or if you wish to make a complaint, please contact the Maxbet support team. We aim to respond to all enquiries within 24 hours.

• Email: support@maxbet-khelo.com
• Live Chat: Available 24/7 via the chat widget on the Maxbet platform (login required)
• Response Time: Within 24 hours for email; typically under 5 minutes for live chat

For responsible gaming concerns — including self-exclusion requests — please mark your message with "RESPONSIBLE GAMING" in the subject line. These requests are prioritised and actioned immediately by a dedicated team member.

For disputes relating to specific game results, please include your username, the game name, the round ID (visible in your bet history) and the date and time of the round. This allows us to investigate efficiently using our server-side records.