Who We Are and What This Policy Covers
This Privacy Policy applies to the Maxbet platform, accessible at maxbet-khelo.com, and to all related services, games, promotions and customer support interactions provided by Maxbet to players based in Pakistan. When this policy refers to "we", "us" or "our", it means the Maxbet operating entity responsible for the platform.
This policy covers:
- All personal information you provide when you register a Maxbet account;
- Information we collect automatically when you use the platform;
- Information collected during payment transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard;
- Information collected during identity verification (KYC) procedures;
- Communications between you and the Maxbet support team.
By registering an account with Maxbet or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not register or contact our support team to discuss your concerns before proceeding.
What Personal Data Maxbet Collects
We only collect data that serves a specific, legitimate purpose — either running your account properly, processing your payments securely, verifying your identity for compliance purposes, or improving the platform experience. Here is a clear breakdown:
| Data Category | Specific Data Points | Why Collected |
|---|---|---|
| Registration Data | Full name, date of birth, mobile number, email address | Account creation and identity confirmation |
| Identity Verification (KYC) | CNIC copy, utility bill or bank statement | Age verification, anti-fraud, legal compliance |
| Payment Data | Mobile wallet references, bank transaction IDs, partial card numbers | Deposit and withdrawal processing |
| Gameplay Data | Bet history, game sessions, win/loss records, cash out times | Account management, dispute resolution, RG monitoring |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Communications | Support chat transcripts, email correspondence | Complaint handling, quality assurance, dispute evidence |
We do not collect sensitive personal data such as biometric information, racial or ethnic origin, religious beliefs or political views. We do not store full payment card numbers — only masked references sufficient to match a transaction.
How Maxbet Collects Your Data
Data is collected through three main channels:
- Directly from you: When you fill in the registration form, submit KYC documents, make a payment, contact support or respond to a promotional offer, you are providing data directly to Maxbet.
- Automatically through your use of the platform: When you access the Maxbet website or play games, our systems automatically record technical data including your IP address, the device and browser you are using, pages visited, time spent and actions taken. This happens through standard server logs and cookies (see Section 6 for full cookie details).
- Through payment providers: When you complete a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, the relevant payment provider shares transaction confirmation data with Maxbet — typically a transaction reference, timestamp and the amount. We do not receive your full payment credentials from these providers.
We do not purchase data about you from third-party data brokers or marketing databases. We do not run advertising tracking pixels that share your data with social media platforms or advertising networks. The data we have about you comes exclusively from your direct interactions with the Maxbet platform.
Why Maxbet Uses Your Personal Data
Every piece of data Maxbet holds about you has a specific purpose. We do not collect data speculatively or store information that does not serve a defined function. The legal basis and purpose for each category of processing is:
- Contract performance: Your registration data is used to create and maintain your account, process your bets and handle your deposits and withdrawals. Without this data, we cannot provide the service.
- Legal obligation: KYC identity verification data is collected because we are required to verify the age and identity of players as part of our anti-money laundering and responsible gaming obligations. We must collect this data; it is not optional.
- Legitimate interest: Technical data (IP address, device, browser) is collected to protect the platform from fraud, to detect suspicious activity and to ensure the service is secure. This is in the interest of all Maxbet players, not just us as an operator.
- Responsible gaming monitoring: Gameplay data is used to monitor for patterns that may indicate problem gambling behaviour. If our systems flag an account, a member of the responsible gaming team reviews it and may make contact with the player. This is done in good faith to protect players.
- Platform improvement: Aggregated, anonymised technical and gameplay data is used to understand how players use the platform, which games perform well and where improvements are needed. This data is anonymised before analysis — it is not linked back to individual accounts.
- Support and dispute resolution: Communication data is retained to resolve disputes, maintain quality standards in our support team and provide evidence in any regulatory or legal proceeding.
Data Sharing — Who Else Sees Your Information
We do not sell, rent or share your personal data with any third party for commercial or marketing purposes. Period. The only circumstances under which Maxbet shares your data are:
- Payment processors: When you make a deposit or request a withdrawal, your transaction data is shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, bank systems, or card networks) solely to process the transaction. These providers have their own privacy policies.
- Identity verification services: If we use a third-party KYC service to verify your CNIC or other documents, that service processes your documents under strict data processing agreements with Maxbet and is not permitted to use your data for any purpose beyond verification.
- Game providers: Third-party game studios that supply crash games, slots, live dealer tables and other titles to the Maxbet platform may receive anonymised session data for the purpose of game performance monitoring and certification. They do not receive your name, contact details or payment information.
- Regulatory and law enforcement authorities: If required by applicable law, court order or a regulator with legal authority over our operations, Maxbet will disclose required data. We will always verify the legal basis for such requests before complying and will inform affected players where legally permitted to do so.
- Professional advisors: Lawyers, auditors and compliance consultants who advise Maxbet may access limited data under strict confidentiality obligations.
All third parties who handle Maxbet player data are required to maintain the same level of data protection that Maxbet applies. We conduct due diligence on all data processors before engaging them and include contractual data protection obligations in all relevant agreements.
Cookies — What We Use and Why
When you visit the Maxbet platform, small files called cookies are placed on your device. Cookies help the platform function properly and allow us to improve your experience over time. Here is a clear breakdown of the cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keeps you logged in, maintains your session state, enables the game lobby to load correctly. The platform cannot function without these. | No — required for platform operation | |
| Tracks aggregated, anonymised data about how players navigate the platform — which pages are visited, how long sessions last, which games are opened. Used to improve the platform. | Yes — via browser settings | |
| Remembers your preferences such as language settings, display options and recently played games. Improves your personal experience without tracking behaviour across other sites. | Yes — disabling removes saved preferences |
Maxbet does not use advertising or tracking cookies that follow your activity outside of our platform. We do not embed third-party tracking pixels from social media or advertising networks. The cookies we use exist solely to operate and improve the Maxbet platform itself.
You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will prevent the platform from functioning correctly — most browser settings allow you to block third-party cookies while keeping essential first-party cookies active, which is the recommended configuration for using Maxbet.
How Long Maxbet Retains Your Data
We only retain your personal data for as long as it is necessary for the purpose it was collected. Here are the specific retention periods Maxbet applies:
- Account data (name, contact details, registration information): Retained for the duration of your active account, plus five years after account closure. This period is required for legal and regulatory compliance.
- KYC identity documents: Retained for five years from the date of submission or from account closure — whichever is later. Anti-money laundering regulations require us to hold this data for this period.
- Payment transaction records: Retained for five years from the date of each transaction to meet financial record-keeping requirements.
- Gameplay and bet history: Retained for three years from the date of each session. Used for dispute resolution and responsible gaming monitoring.
- Support communications: Retained for three years from the date of the communication. Provides evidence base for complaint escalations and quality review.
- Technical/server logs: Retained for 12 months. Used for security incident investigation and fraud detection.
When the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you. Maxbet conducts regular data audits to ensure compliance with these retention periods and to remove any data that is no longer needed.
How Maxbet Protects Your Personal Data
Data security is not a one-time setup — it is an ongoing operational commitment at Maxbet. The specific measures we have in place include:
- 256-bit SSL encryption: All data transmitted between your device and the Maxbet servers is encrypted in transit. This applies to logins, game sessions, deposit flows and support chat.
- Encrypted data storage: Sensitive data — including KYC documents, payment references and account credentials — is stored in encrypted form at rest. Even in the event of a server breach, this data would be unreadable without the encryption keys.
- Access controls: Only authorised Maxbet staff with a specific job need can access player personal data. Access logs are maintained and reviewed regularly. No staff member can access data outside their defined role.
- Two-factor authentication for staff systems: Internal Maxbet systems that hold player data require multi-factor authentication for all staff access. This prevents unauthorised access even if credentials are compromised.
- Regular security audits: The platform undergoes periodic security testing by qualified security professionals. Vulnerabilities are addressed promptly according to their severity rating.
- Incident response plan: In the unlikely event of a data breach, Maxbet has a documented incident response plan. Affected players would be notified promptly and we would take all necessary steps to contain and remediate the incident.
Your Data Rights as a Maxbet Player
As a Maxbet player, you have specific rights over your personal data. We are committed to respecting these rights and responding to all requests within a reasonable timeframe — typically within 30 days of a valid request being submitted.
See Your Data
You can request a copy of all personal data that Maxbet holds about you at any time. We will provide this in a clear, readable format within 30 days.
Correct Inaccurate Data
If any data we hold about you is incorrect or outdated, you can request that we correct it. Update your contact details directly in your account settings, or contact support for changes that require verification.
Delete Your Data
You can request deletion of your personal data in certain circumstances — typically when your account is closed and all legal retention periods have expired. Note that some data must be retained for regulatory compliance.
Limit How We Use Your Data
In specific circumstances — such as while a dispute is being investigated — you can request that we restrict how we process your data to storage only, pending resolution.
Take Your Data With You
You can request your registration and gameplay data in a structured, machine-readable format — useful if you are moving to another platform and want a record of your history.
Change Your Mind
Where data processing is based on your consent (such as receiving platform update notifications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact the Maxbet support team at support@maxbet-khelo.com with your request. We will verify your identity before processing any data request to ensure your data is not shared with someone impersonating you.
Children's Privacy – Under-18 Protection
The Maxbet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires all users to confirm their age, and our KYC procedures verify age through official identity documents where required.
If a parent or guardian believes that their child has registered on the Maxbet platform or that data about a minor has been collected, they should contact us immediately at support@maxbet-khelo.com. We will investigate the matter and, if confirmed, close the account, delete all associated data and return any deposited funds in accordance with our legal obligations.
We take underage gaming extremely seriously — not only because it is a regulatory requirement, but because it can cause real harm. Our responsible gaming team actively monitors for signs of underage use and acts promptly on any reports or system flags.
Changes to This Privacy Policy
Maxbet reviews this Privacy Policy regularly and updates it when our data practices change, when regulations require it, or when we introduce new features that affect how data is collected or used. The effective date at the top of this page always reflects the most recent revision.
When material changes are made — changes that meaningfully affect how your data is handled — we will notify registered players via email before the updated policy takes effect. Minor clarifications or formatting changes may be made without notification.
Continued use of the Maxbet platform after an updated policy has been published and notification given constitutes acceptance of the revised terms. If you do not accept the updated policy, please stop using the platform and contact support to request account closure and data deletion.
Previous versions of this Privacy Policy are available on request by contacting support@maxbet-khelo.com. We maintain an archive of prior versions as part of our transparency commitment.
Contact Us and How to Make a Complaint
For any questions, concerns or requests related to this Privacy Policy or the way Maxbet handles your personal data, please contact us:
- Email (data requests and privacy concerns): support@maxbet-khelo.com — mark the subject line "PRIVACY REQUEST" for faster routing to the relevant team member.
- Live Chat: Available 24/7 via the chat widget on the Maxbet platform for general privacy questions. Data access and deletion requests require email submission for identity verification purposes.
- Response time: We aim to acknowledge all privacy requests within 48 hours and provide a substantive response within 30 days. Complex requests — such as full data access exports — may take the full 30 days.
If you believe Maxbet has not handled your personal data correctly and our support team has not resolved your concern to your satisfaction, you have the right to escalate your complaint. Please submit your escalation in writing to support@maxbet-khelo.com with "ESCALATED PRIVACY COMPLAINT" in the subject line. We will review escalated complaints at a senior level and provide a final response within 14 working days.